Tom Wilson Counseling & TeleHealth Center, LLC

If our class is not accepted by the agency that requested you complete a class, you have six months from the date of class completion to request a refund. No refunds will be given after that six month time frame.

You must provide written proof that our course was not accepted. We cannot guarantee that our classes will be accepted by every court, even if approved in the past.

Please call our office at 1-877-368-9909 to request a refund. Office Hours are Monday – Friday, 9:00 am – 4:00 pm MT. If you call after hours, please leave a detailed message.

We Are Committed To Your Privacy: The purpose of this Privacy Policy is to inform you about information we may collect from or about you and what we do with that information. The following document discloses our information gathering and dissemination practices for our websites. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on our websites. On our websites you can order courses, make requests, and register to receive materials. This information is maintained in private files on our secure Web server and internal systems. Our primary goal in collecting personal information about you is to provide a satisfying and customized experience while using our websites. We try to use technology in a way that makes your online registration and course completion experience unique and pleasing.

Registration Required: To fully utilize our services, you need to register using our online registration form. You will need to provide information including your name, address, and email address. On some pages you can submit information about other people. For example, if you want information sent directly to someone other than yourself you need to submit the recipient’s name and address. We also track certain information about how you navigate our websites. This information is used internally so that we can better serve our customers and improve the online shopping experience. We analyze and compile this information on an aggregated basis. This information is not personally identifiable and may include, but is not limited to, the URL that you came from, whether it was from our site or not, which URL you go to next, again whether or not from our site, what browser you are using and your IP address.

Your IP Address: We use IP addresses to help diagnose problems with our server and to administer our websites. We use this information internally to improve the products and services we provide to you. This site may contain links to other sites. We are not responsible for the privacy practices or the content of other websites. Our site uses order forms for you to request information, products and services. We collect contact information (such as your email address), and demographic information (such as your zip code). We collect but do not retain financial information (such as your account and credit card numbers).

Security: This site has security measures in place to protect the loss, misuse and alterations of the information under our control. All customer information (like your email address and credit card information) is transferred using HTTPS (secure http) and SSL (Secure Socket Layer). Meaning, all data is encrypted by your browser and then decrypted by the Web server (our site), rendering the information unreadable.

Email Privacy Policy: When you sign up for email updates, we will send you announcements regarding special events and promotions. Each email we send has a link enabling you to unsubscribe. Please note that if you request to be removed from our email updates database you will still receive email notifications and updates regarding any order placed with Tom Wilson Counseling and TeleHealth Center.

What Are “Cookies” and How Do We Them? A cookie is a small data file that contains a unique identifier used to store your personal information directly on your computer. Tom Wilson Counseling and TeleHealth Center does not retain cookies. The only way we can connect you to your information is when you register or sign in to the website. Upon signing in, you can access any of your account information. All of your information is stored in a safe and secure database. We do not retain any of your financial information.

Payment Options: This website accepts the following forms of payment:

Visa
MasterCard
Discover
American Express
E-checks or off-line credit card processing.

Please note: Please use the billing address of the credit card you are using in order to prevent Authorize.net from rejecting your purchase. Authorize.net is the sole online credit card processor of all charges regardless of credit card.

Technical Requirements: For security reasons you must have an SSL-enabled browser.

Financial Policy

By enrolling in an online class at Tom Wilson Counseling and TeleHealth Center you accept all financial responsibility for services provided. If you set up a payment plan, you agree to make payments as agreed upon at the time of enrollment.

Information and Informed Consent for Internet-based Clients

These classes are educational in nature and do not constitute therapy, counseling or psychological treatment. Persons who are need in treatment should contact a licensed behavioral health professional in their state of residence.

These classes are offered by Thomas A. Wilson, a Licensed Clinical Professional Counselor practicing in the state of Idaho. In order to use these classes, you must agree to the following conditions:

• You agree that you have read the separate section on confidentiality, below, and you agree with the terms set out in that section.
• You understand that I am a Licensed clinical Professional Counselor practicing in the state of Idaho and that our relationship is governed by the laws of the state of Idaho.
• You agree that you are at least 18 years old.
• You agree to supply your true full name, address, and phone number on the Client Registration Form.
• You agree that all of the information you have provided in the Client Registration Form is accurate, and that no important information has been deliberately omitted. You understand that if any of this information is inaccurate, this may be a major limitation on our ability to help you.

Limits of Online Classes

We cannot guarantee a positive outcome. In addition, online education has only been in existence for several years, and researchers are only now beginning to study its effectiveness. Thus, you understand that engaging in online classes may be considered experimental.

Based on what is known thus far, online distance education is not equally safe and effective for all individuals. Thus, we reserve the right to choose whether or not to work with you online. We will work with you only if we feel that you are a suitable candidate. If, during our work together, we discover that you are not, in fact, someone who can benefit from online classes we will discuss this with you immediately and will suggest that you seek out the services of another professional in your local area for a face-to-face consultation.

We cannot be held responsible for providing services to you in the event of a crisis or emergency situation. While we will do our best to continue to provide services as appropriate if a crisis or emergency develops during our work together, because we are working long-distance, we do not have access to resources that we would otherwise have in such a situation. Thus, you may need to find a local counselor if such a situation arises.

We cannot be held responsible for breaches in provision of services to you that are due to our computers malfunctioning, and/or loss of electricity or Internet connection. Our phone number is posted on this website; if you don’t hear from me when you expect to, please don’t hesitate to call me at this number. However, bear in mind that if there is an electrical outage, the phone lines may also not be working, temporarily.

Confidentiality In General

As a licensed counselor, I protect the confidentiality of the communications and contacts with all of our clients, including online clients. We will only release information about our work to others with your written permission, or if we are required to do so by a court order or legal subpoena. In addition, there are some situations in which we are legally obligated to breach your confidentiality and contact local law enforcement and/or social services authorities, in order to protect you or other people from harm. These situations include the following:

• If, in the course of our work together, we learn that a child, elderly person, or disabled person is being abused or is at risk for being abused, we are required to notify the appropriate protective services;
• If, in the course of our work together, you tell us that you’re considering committing suicide or committing any other serious self-injurious behavior, or are considering violence against another person, we are required to notify the appropriate authorities to prevent such actions from taking place. These situations rarely occur but if such a situation did occur, we would make every effort to discuss it with you before taking any action.

Confidentiality Online

It is never possible to guarantee 100% protection of the confidentiality of either email transmissions or phone calls. We will do everything possible to protect against any intrusions on our end, and we ask that you do the same. It is my belief that the single biggest threat to confidentiality occurs as a result of sending messages where the confidentiality of your own messages sent to us, or ours sent to you is not secure. If you send/receive emails from your work computer, your supervisor or superior may be able to or entitled to view these emails. And unless you have your own password-protected email account at home, family members and others with access to your email account may be able to breach your confidentiality.

When using your home computer, please make sure that you are the only person with access to your personal email account. In terms of confidentiality problems with telephone sessions, please understand that if you choose to use a cordless or cell phone during a phone session with us, someone with a scanner could possibly hear you talk.

Finally, there is always the remote possibility that a hacker will breach the confidentiality of our email transmissions. To my knowledge, this has never happened to a therapist who is working online, e.g. confidentiality being breached by hackers, but there is always a first time. To summarize, there are risks to your confidentiality online, as there are in an office setting as well. However, we believe these risks to be extremely small assuming common sense is used and appropriate precautions are taken to protect emails sent and received.

Contract and Agreements for Online Students:

• I agree to complete all lessons in order to receive credit for the program.
• I agree I am responsible for my own online learning.
• I agree that by registering for the class, I am solely responsible for completing the program.
• I agree that if I misrepresent my identity or allow others to complete my class, I will lose all credits for the class, and will not receive a refund, with no credits or fees applied to future classes. (You must reapply to re-enroll for the class.)